Customer Support on Whatsapp

Our customer support on whatsapp service creates a whole new world for ecommerce businesses. It helps to grow your small, medium to large business.

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It is secure for its end to end encryption therefore communication through the app is private and safe. After placing order further information like tracking information, arrival dates are also updated. It also sends notifications to inform our customer about their order status and also allows growing your business by staying connected with the customer





TOP FEATURES





Flexibility

-Our customer support on whatsapp is an easy accessible communication tool which allows the customer to pick up a chat according to their convenience as well store the message history and can use them as reference for further dealings.

Security

It is secure for its end to end encryption therefore communication through the app is private and safe. It is an effective channel for customer communication helping customers manage their purchases and accounts

Easy manage of booking and reservation

Our Customer Support on whatsApp acts as a channel and gives notification to the customers to update their order status.

Instant Personal assistance

Our customer support on whatsapp helps the customer to get instant personal assistance. It provides one to one customer support without wasting time in navigation. WhatsApp provides quick replies for customer support responses. You can use the purchase history of the customer to send proactive messages and personalized recommendations for potential up-sell or cross-sell opportunities

Allows staying connected with the customers

It helps to stay connected with the old customers with the help of purchase history through proactive messages and personalized recommendations for potential up-sell or cross-sell opportunities as well as attract the new one through its easy accessible features

Automate WhatsApp messaging system for real-time responses

-Our Customer support on whatsapp can set up automated messaging to greet customers as well as send replies after hours. It also provides service around the clock.WhatsApp supports communicating through a number of different file types, like PDF documents, images, audio files, and videos.

Keep your customers up-to-date on their order status

Our Customer Support on whatsApp acts as a channel and gives notification to the customers to update their order status

Customer feedback

It also request feedback and ask questions to rate their experience that can improve your customer support, products, or services

Our Customer support on whatsapp service provides an easy customer communication which includes answering common questions, updates the customer, give notifications of the updates as well as manage their purchases and accounts. Using Whatsapp for customer service and support will build stronger connections with the customers well into the future and open up multiple doors for ecommerce businesses.